Terms of Use
Welcome to Aurora! By using our personal assistance services, you agree to the following Terms of Service.
Please read carefully before proceeding.
1. SCOPE OF SERVICES
1.1. Aurora offers personal assistance services according to the plan contracted by the user, provided remotely by trained professionals.
1.2. Services include, but are not limited to: organizing personal appointments, scheduling and managing services, shopping and reservation support, organizing daily tasks, among others. Other services may be performed based on operational feasibility and alignment with the contracted plan's scope.
1.3. Business hours are Monday through Friday, 8 AM to 5 PM, except national holidays.
1.4. Aurora is a subscription-based assistance service with automatic monthly renewal and no minimum commitment clause. Services are provided remotely by trained professionals who serve multiple clients simultaneously.
2. OBLIGATIONS OF THE PARTIES
2.1. Aurora's Obligations:
Provide services according to the contracted plan, with professionalism and confidentiality;
Make available trained professionals to execute tasks;
Meet agreed deadlines and make best efforts to respond to requests within 2 (two) business hours during business hours. Minor delays may occur due to operational demand, without constituting contractual breach;
Guarantee user data privacy and security;
Provide support during business hours.
2.2. User Obligations:
Provide clear and complete information;
Make available data and access necessary for service execution;
Make payments within established deadlines;
Communicate changes or cancellations with 48 hours advance notice;
Not request services outside the scope or in non-compliance with applicable legislation;
Keep registration, payment, and contact data properly updated with Aurora;
Be responsible for misuse of credentials and access shared with third parties, unless Aurora is previously notified of potential compromise.
3. PRICING, PAYMENT, AND DEFAULT
3.1. Payment is made in advance by credit card using a recurring billing model.
3.2. The user is responsible for maintaining a valid and updated payment method.
3.3. In case of payment failure, the user will have up to 3 (three) business days for regularization. After this period, services will be suspended.
3.4. Default for more than 10 (ten) calendar days may result in immediate contract termination without prior notice.
3.5. A 2% fine will be applied on outstanding amounts, plus 1% monthly interest.
3.6. The defaulting user's name may be included in credit protection agencies (e.g., credit bureaus) after email notification.
3.7. Service suspension due to default does not exempt the user from responsibility for full payment of amounts due, which may be collected by Aurora or authorized third-party companies.
4. DURATION AND CANCELLATION
4.1. Services have a 30-day duration with automatic renewal.
4.2. Cancellation must be requested at least 15 (fifteen) calendar days before the renewal date, otherwise the full next monthly fee will be charged. Cancellation must be requested exclusively by email or through the official channel specified in clause 6.7.
4.3. Aurora may terminate the contract in case of default, contractual breach, or improper use of services.
4.4. There is no proportional refund in case of early cancellation by the user.
5. PRIVACY AND CONFIDENTIALITY
5.1. Both parties commit to maintaining confidentiality about all exchanged information, including personal, financial, medical data, and passwords.
5.2. Information will only be used for service execution and will not be shared, except when legally required.
5.3. The confidentiality obligation will remain valid for 5 (five) years after contract termination.
6. GENERAL PROVISIONS
6.1. There is no employment relationship between Aurora and the user.
6.2. These Terms may be modified at any time, with the most recent version prevailing.
6.3. In case of dispute, parties will seek amicable resolution. If unsuccessful, jurisdiction will be São Paulo/SP, Brazil.
6.4. Any tolerance of contractual breach does not imply waiver of rights.
6.5. Aurora is not responsible for damages arising from third parties or client decisions.
6.6. All material produced by Aurora is its intellectual property.
6.7. Cancellations, disputes, or contractual changes must be requested exclusively via email: hello@auroraassistants.com.
6.8. Aurora will not be responsible for failures or delays in service provision caused by acts of God or force majeure.
6.9. The user acknowledges that assistance services are provided by professionals who serve multiple clients simultaneously, on a non-exclusive basis, as provided in clause 1.4.
