Terms of Service

By accessing or using auroraassistants.com, submitting a website form, booking a consultation, applying for a role, or otherwise interacting with Aurora's digital intake tools, you agree to be bound by these Terms of Service. If you do not agree, you should not use the website or Aurora's online forms and scheduling tools.

These terms apply to website visitors, applicants, leads, prospective clients, and any other person using Aurora's website-based workflows. If you enter into a separate written agreement with Aurora for paid services, that signed agreement will control in the event of a conflict with these terms for the subject matter it specifically covers.

You may use the website only for lawful purposes and only in a manner that does not interfere with Aurora's business, systems, service providers, or other users. You must not attempt to gain unauthorized access, submit malicious code, scrape protected portions of the website unlawfully, impersonate another person, misrepresent your affiliation, or use the site for deceptive, fraudulent, abusive, or harmful conduct.

Aurora may suspend, restrict, or block access to the website or a related intake flow if Aurora reasonably believes that a user has violated these terms, created security or legal risk, or otherwise used the website in a way that is harmful to Aurora or third parties.

Unless Aurora expressly states otherwise in writing, website content is provided for general informational purposes only and does not constitute a binding offer to provide services, employment, or any specific commercial arrangement. Service availability, scope, timing, and pricing may change without notice.

Submitting an inquiry, completing the get-started flow, or reviewing information on the site does not create a client, employment, agency, fiduciary, or partnership relationship with Aurora.

Submitting a lead form, booking an introductory call, or applying for a role does not guarantee that Aurora will offer services, schedule a meeting, extend an interview, or enter into any commercial or employment relationship. Aurora may decline, postpone, or redirect a submission for any lawful reason, including fit, scope, geography, timing, availability, staffing, or internal standards.

You agree that information submitted through Aurora's forms will be accurate, current, and complete. Aurora may rely on the information you provide when determining whether and how to proceed with the relevant inquiry, application, or conversation.

Aurora's website describes Aurora's general service model, but the exact scope of services, onboarding process, communications channels, turnaround expectations, confidentiality obligations, exclusions, pricing, and support structure are defined through Aurora's sales process and any final written agreement.

Aurora may support individuals, executives, founders, and teams through different delivery models. Any custom arrangement, enterprise rollout, or service package is governed by the written proposal, order form, or agreement Aurora and the applicable client accept.

Any pricing shown on the website is informational until confirmed by Aurora in writing. Billing schedules, payment methods, renewals, implementation timing, notice periods, cancellation terms, and refund rights are governed by Aurora's written commercial terms or the separate agreement that applies to the client relationship.

Unless Aurora expressly agrees otherwise in writing or applicable law requires a different outcome, fees paid or invoiced for an active service period are non-refundable, and Aurora may suspend or terminate services for material non-payment, repeated misuse, or conduct outside agreed scope.

Clients and prospective clients are responsible for providing timely instructions, accurate information, necessary approvals, and access to tools or accounts required for Aurora to perform services. Aurora's ability to deliver effectively depends on the client's cooperation and the completeness of the information Aurora receives.

Aurora may refuse or stop work on a request that is unlawful, unsafe, fraudulent, deceptive, abusive, unethical, or inconsistent with Aurora's service boundaries, confidentiality obligations, or internal standards. Aurora does not provide legal, tax, accounting, medical, or regulated professional advice unless a separate written agreement explicitly states otherwise.

All website content, including text, layout, branding, graphics, interfaces, images, and compilation of materials, is owned by Aurora or its licensors and is protected by applicable intellectual property laws. Except as expressly permitted by law, you may not reproduce, modify, distribute, publish, create derivative works from, or exploit website content without Aurora's prior written consent.

Any feedback, suggestions, or ideas you voluntarily submit regarding the website or Aurora's services may be used by Aurora without restriction or compensation unless a separate written agreement states otherwise.

The website may rely on third-party tools, integrations, embeds, analytics providers, payment processors, scheduling software, or external links. Aurora is not responsible for the availability, policies, or independent practices of those third parties, and your use of their products may be subject to separate terms and privacy notices.

Aurora may remove, replace, or discontinue third-party functionality at any time without liability if a vendor changes, a tool becomes unavailable, or Aurora determines that a different implementation is operationally preferable.

The website and all related digital tools are provided on an 'as is' and 'as available' basis. To the fullest extent permitted by law, Aurora disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and accuracy of results.

Aurora does not warrant that the website will always be error-free, secure, available, or compatible with every device or browser, or that website content will always be complete, current, or suitable for your particular use case.

To the fullest extent permitted by law, Aurora will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, data, or anticipated savings arising out of or relating to the website, the intake flow, third-party tools, or Aurora's services.

To the fullest extent permitted by law, Aurora's aggregate liability for claims arising out of or relating to the website or these terms will not exceed the greater of one hundred U.S. dollars (US$100) or the amount you paid Aurora, if any, for the specific service period directly giving rise to the claim.

You agree to defend, indemnify, and hold harmless Aurora and its affiliates, officers, directors, employees, contractors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to your misuse of the website, your violation of these terms, your infringement of another person's rights, or information you submit through the website.

Aurora may assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate reasonably with Aurora in that defense.

Aurora may modify, suspend, or discontinue the website, any intake flow, or any feature at any time and without liability. Aurora may also suspend or terminate your access if Aurora believes you have violated these terms or created operational, legal, or security risk.

Aurora may update these Terms of Service from time to time by publishing a revised version on the website. Continued use of the website after the effective date of a posted revision constitutes acceptance of the updated terms to the extent permitted by law.

If a separate signed agreement between Aurora and a client specifies governing law, venue, or dispute resolution terms, that agreement controls for disputes within its scope. For website-only disputes where no separate agreement applies, Aurora may assert the governing law and forum permitted by the jurisdiction of the Aurora entity providing the website, subject to any mandatory consumer protection law that cannot be waived.

Questions about these terms may be sent to hello@auroraassistants.com.